You can also write a check if it’s more than 2 weeks in advance. If I cancel a reservation, do I get a refund? No, we require the card holder to be present or to use the credit card authorization form on our website. If someone else is paying for my order, can they call in their credit card number? Just come in to rent and take it with you. Because of the time involved, we are no longer accepting reservations on small picked up orders. How can I be assured that the equipment I need will be available for me on my date?įor sizeable orders, we will accept payment in advance to reserve. On party equipment, it’s just a one day rate from Friday to Monday. If I need something over a weekend, how many days am I charged? During the summer months, we rarely have the time. Our delivery service does not include set-up or breakdown. If I have tables and chairs delivered, do they set them up, too? On smaller, picked up orders, we write those at the time of pick up, rather than in advance, to save time due to staffing shortage. In the summer season, for a sizeable order, 30 days or more is recommended.
But please shake out any loose food or decorations and return the linens in a bag with the hangers. If I rent linens, do I have to launder them? but if that’s not possible, we can provide the cleaning service for an extra charge. If I rent china and silverware, does it have to be returned clean? Please visit our website for prices, location and many other answers to your questions.ĭeposits are required to insure that we get all of our items returned on time. We are closed on Sunday and major holidays. If damage is not documented with our delivery partner, we cannot replace or repair your piece.I’ve tried to call for information several times but can’t get trough. If the damage is repairable (stains, etc.) we will work with you to arrange a repair. If your piece is damaged beyond repair, please refuse delivery. In the unlikely event that damage occurred, please document the issues on the Proof of Delivery form before signing, and email us at right away
Once your piece is unpacked, please thoroughly inspect your furniture to check for any damage that may have occurred during transit. PLEASE NOTE: Our delivery personnel are not able to move existing furniture within your home. During your scheduled delivery window, two representatives from our White Glove Delivery partner will carefully unpack, inspect, assemble (if required), and place your furniture piece in your desired room.If your building requires a Certificate of Insurance, please reach out to us and we will provide one prior to delivery.Place any adjacent rugs in their desired location and keep pets in another room. Before our delivery team arrives, please prepare your home by creating a clear path, removing any furniture, artwork, or other items that may get in the way of the delivery.If this is the case, the entryway's height (H) must exceed its width and the piece's width cannot exceed the entryway's height. In the event that your doorway's or hallway's clearance is less than the piece’s width, it will need to be brought in vertically. The overall width (W) of the doorways and hallways that your piece will have to pass through must exceed the piece’s depth or height. Determine Whether or Not Your Pieces Will Fit in Your Home For narrow entryways and hallways, be sure to measure the clearance length between the outside and interior walls. PLEASE NOTE: If your piece must pass through an elevator to be delivered, ensure that the elevator opening, interior height, and distance to the opposite wall are all adequate to accommodate your pieces. When measuring, account for all architectural elements, light fixtures, stairwells, and so forth that could potentially impede delivery. Measure the height (H) and width (W) of all doorways, hallways, elevators, and stairways that your pieces will have to pass through in order to be delivered to the room in which you plan to place your furniture. Measure the Space Where You Intend to Place Your PieceĮnsure that the dimensions of the pieces you have selected fit comfortably in your chosen destination. PLEASE NOTE: Sectionals are delivered in individual pieces, dimensions of which can be found on the product page. You can find these dimensions on each piece’s product page on. Make note of the overall depth (D), width (W), and height (H) of the piece you are ordering.
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